Frequently Asked Questions
Everything you need to know about shopping with Luminous.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Yes, Luminous ships to over 50 countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all Luminous products come with a 1-year limited warranty against manufacturing defects. If you experience an issue, please reach out to our customer service team.